Ordering

Currently all orders are pre-orders. Expected lead times for new orders can be seen at the top of the page.

Placing an Order

You can add products to your shopping cart by browsing to the product page, selecting the quantity and options (if available) and then pressing 'Add to cart'.

You can view your cart by pressing the cart icon on the top-right of the page, where you can delete items or change the quantities. By clicking on 'Check out' or one of the payment methods you will be asked to fill in shipping and payment details after which you can complete the order.

Canceling an Order

If your order has been shipped already, please follow the instructions on the Warranty & Returns page.

If your order has not been shipped yet, you can request for it to be cancelled by contacting us through the Contact page. Please include your order number. You will receive a full refund.

Changing an Order

If your order has been shipped already, you cannot change the order anymore. Please follow the instructions on the Warranty & Returns page in case you want to return (part of) your order.

If your order has not been shipped yet, you can request for it to be changed by contacting us through the Contact page. Please include your order number and any changes you would like to make. You will either receive a refund for any items you have removed from your order, or you will receive an invoice with payment link if new items have been added. Your order will be shipped after you've paid the invoice.

Payment

The following payment methods can be selected during checkout:

• Credit Card (Visa, Mastercard, Maestro, American Express & UnionPay)
• Shop Pay
• Apple Pay
• Google Pay
• Bancontact (Belgium)
• iDEAL (the Netherlands)
• Sofort (Austria, Belgium, Germany, Italy, the Netherlands & Spain)
• PayPal
• Bank Deposit

In the case of bank deposit, you will receive further payment instructions after your order has been confirmed. Your order will be shipped after the full payment has been received, which can take a few days. Any transaction and currency conversion fees are your responsibility.

 

Shipping & Handling

Currently all orders are pre-orders. Expected lead times for new orders can be seen at the top of the page.

Products will be shipped from Hengelo, the Netherlands.

We will ship worldwide using shipping companies such as PostNL. For most destinations tracking codes will be provided.

Approximate shipping cost can be calculated in the shopping cart. Final shipping cost will be calculated at checkout and will depend on the weight and size of the order and the destination.

For reference, approximate shipping costs are shown below:

	0-500g	501-1000g	1001-2000g	2001-5000g
The Netherlands	€4.95	€4.95	€6.95	€6.95
European Union	€9.00	€9.90	€10.70	€18.50
Rest of Europe	€10.50	€12.50	€14.50	€28.50
Rest of World	€12.50	€20.20	€24.00	€42.00

 

Delivery times depend on factors out of our control, but below you can find the expected delivery times:

Destination	Expected delivery time (days)
The Netherlands	1
European Union	1-7
Rest of Europe	2-7
United States	4-9
Australia	6-12

In some cases, especially for far away or difficult to reach destinations it can take up to 25 days. See this document for the expected delivery times for PostNL.

We will only act on lost/delayed packages after 7 days or twice the expected delivery time, whichever is longer.

It is your responsibility to ensure that you can legally import any products sold on this webshop.

Import Fees

For customers outside of the European Union only.

Import duties, tariffs and/or taxes might be applied by your local customs office.

It is your responsibility to pay these fees and any fees associated with them (administration fees, etc). If you choose not to pay these fees the package will be shipped back to us, after which you may receive a partial refund (see below).

Undelivered Packages

For customers outside of the European Union only.

Packages are shipped through PostNL. After the package has entered your country, your local postal service will take over for delivery. It is impossible for us to take all variables into account when shipping worldwide. For this reason, the following conditions apply regarding undelivered packages (unless they were undelivered due to a fault on our end):

• Packages are considered delivered when the postal service states it has been delivered
• Packages returned to us can result in a partial refund (see below), this includes packages returned due to:
  • Wrong/non-existent address
  • Package rejected at the door
  • Packages not picked up at pickup point
  • Import fees not paid
  • Packages rejected by customs
• Lost packages will result in an attempt by the postal service at tracking it down (after some time has passed). No refunds will be given for packages that cannot be found, this includes lost packages due to:
  • Loss in transit in the destination country
  • Theft

If you do not trust you local postal service you can contact us before placing an order to:

• Inquire about alternative shipping methods
• Insure the shipment

Packages Rejected by Customs

All packages will follow standard international shipping practices:

• Filled in shipping label
• Filled in CN22 or CN23 form
• Attached commercial invoice

Some customs agencies can reject packages for no discernible reason. If this happens to your package, you will only receive a partial refund, see below. It is your responsibility to check if any further requirements have to be met, in which case, contact us before placing an order.
If alternative shipping methods are more succesful or preferred, contact us before placing an order.

Partial Refunds for Undelivered Packages

If a package has been returned to us because it was undelivered, you have 2 options:

• Reship the package: You will have to pay for this shipment and any additional costs incurred by the return shipment.
• Get a partial refund: You will get a refund of the total you paid, minus the shipping cost and any additional costs incurred by the return shipment.